Following the Government lockdown with regards to the COVID-19 outbreak, and the March 30th confirmation by the Department of Transport that “all work of logistics professionals should continue to the greatest extent possible through the COVID-19 crisis”, I wanted to reassure you on behalf of the entire Connexas Group that we fully understand the essential role our engineers play in enabling the transport and logistics industry to keep provisions, pharmaceuticals and goods moving in this moment of need.
We will do everything in our power to make sure there are little to no disruptions to our service. Our engineers remain operational and will be working hard to keep your assets on the road and transport running as smoothly as possible over the coming weeks.
Employee and customer safety are of utmost importance to us and we are doing our best to follow government rules and regulations during this time.
As such, we have introduced an enhanced health and safety plan to protect you, our customer, and our employees, in alignment with the Public Health England guidelines on social distancing referenced by the Department of Transport.
Until government rules and regulations are relaxed and the risk associated to COVID-19 has passed we will be asking, wherever possible, that you bring your units to our distribution centre for repair.
If this is not possible and our engineers are required to attend your site, we will still be able to do so under the Department of Transport’s indication that “all necessary travel by logistics workers to places of work is considered essential travel’ in the context of current restrictions”.
However, the following measures must strictly be adhered to:
- We will ask you for a point of contact for our engineers whilst they are on site – this will be the person or department who the engineer will call to advise that they have arrived, carry out any sign in procedures verbally, provide job updates and notify them when the engineer has left site.
- Engineers will not enter any transport, security or other office on site – any Permit to Work, Screening or other sign-in forms will be carried out verbally over the phone or from a distance, outside.
- The engineer work area on site MUST be isolated from all other traffic and people, with an exclusion zone of at least three metres.
- A safe exchange location must be established for any items that need to be passed between engineer and customer i.e. vehicle keys. These should be sanitised and handed over with gloves.
- Any surfaces on the vehicle that may come in contact with drivers will be sanitized with alcohol wipes both before and after the visit.
When receiving a breakdown or service call, we will confirm with you that you are able to meet the above requirements for our attending engineer. Should we arrive on-site and these measures have not been met and cannot be actioned on-site – meaning we are unable to work safely – then the engineer will have no option but to leave the site. You would be liable for the visit costs entirely in these circumstances.
Over the coming weeks, our office staff will be home-based to continue the support of our field-based team and provide our customers with the same level of service you have come to expect.
We apologise for any inconvenience caused during this time and appreciate your co-operation and understanding with the above additional measures.
Any questions or concerns arising from these safety measures please contact our office on 0330 111 2636.