A telematics system for commercial fleets can unlock a huge range of benefits for your business. Such as, reducing fuel consumption, reducing your outgoings, and becoming a more efficient business.
However, nowadays there are so many suppliers and different product options available. Choice is great; however, it can make it challenging to cut through the noise and find something suitable for your business needs.
Before you commit to anything, ensure you have a clear idea of what you want to achieve by investing in a telematics system. This way, when you begin to approach different companies you can be firm on what you are and are not willing to pay for.
1. Company Reputation
Our industry has seen many companies come and go, for several reasons. However, one factor is any company can buy some tracking hardware, add telematics on top, and call themselves a telematics company.
Because of this, it is important to do your research on any supplier you are considering signing a contract with. Go for a company with knowledge of the industry and has stood the test of time. It will say a lot about their credibility and experience.
When considering a telematics supplier, it is also important to:
- Conduct due diligence
- Run a credit check
- Review customer testimonials and ask for examples
- Reach out to existing customers for a non-bias opinion of the company
2. Length of Contract
Many telematics companies, ours included, offer long-term contracts. However, before you sign the dotted line you should be one hundred percent sure it is the company you want to work with, entrust with your data, and business goals.
We recommend you always ask for a trial of the system. Any telematics supplier worth their salt with confidence in the quality of their product and services should be happy with this. It is a big commitment, so suppliers should want you to be completely comfortable. Furthermore, there is no need to commit to any contract for longer than you deem necessary.
3. Reporting and Alert Capabilities
For your investment in a telematics system to be worthwhile, you need to be able to convert the gathered data into actionable changes within your company. Only then will you see real results.
A key difference between telematics suppliers is not the data they gather or how they gather it. Rather, how they present this information to the end-user and support them in achieving real business improvements off the back of the data.
A good telematics system must present its users with scheduled KPI reports (vehicle utilisation, driver performance, etc.) and allow users to dig into individual data points. It should also have the capabilities to create customised reports so each customer can get what they need out of the system.
A lot of information is gathered. However, no fleet manager has the time to read through it all. Alerts and exception reporting inform drivers, supervisors, and managers of pressing issues via email and text, so nothing important is missed.
4. User Experience
The last thing you want after spending time considering a supplier, and money installing a system is for no-one to use it. It needs to have great functionality, but also be user-friendly. Some fleet managers we have spoken to say they are initially impressed by the potential savings from a fleet tracking system. However, later find the system too complex for these savings to be achieved.
If the system does not become integrated into your daily work, there is not much point in spending money on it. Your potential supplier should work with you to demonstrate the system’s functionality and provide training, so you and your team are confident to use it.
5. Customer Service & Support
As well as being comfortable with the system and feeling confident it will become an everyday tool for you and your team, after-sale support, and customer service throughout your contract period is important.
At Connexas, we frequently update our system and make improvements, so our customers always have a pioneering system to work with. However, this of course means system training is continuous. So, having that extra support is essential so you continue to use the system, and see a return on your investment.
There are many things to consider when you begin to investigate a telematics system and which supplier you will sign-up with. The main thing to get right from the offset is knowing what your company needs from the system and what you want to achieve.