VeriLocation has a new way to increase customer satisfaction for clients, while significantly speeding up operations and cutting costs.
Its new Workflow system automatically links mobile devices used by employees in the field with company systems back at head office.
It also adds powerful GPS tracking, allowing systems to automatically set customer expectations and monitor daily progress.
The perfect example of Workflow in use is with a fleet of vehicles being used to deliver goods to customers.
The web-based Workflow will easily allow customer service representatives to more accurately estimate delivery times and plot more efficient routes.
Customers can be given a specific time for deliveries setting clearer expectations.
The system will then track delivery vehicles, and automatically notify customers when their delivery is running behind schedule.
This will allow a business to get more deliveries done more accurately with the same number of vehicles – which means happy customers, and a delighted fleet manager.
Workflow works with most GPS-enabled PDAs and is totally secure with 128-bit encryption.
Image, audio and signature capture is available to provide a trail of proof for deliveries. Voice, barcode scanning and wifi is also available.
Workflow is ideal for service companies with mobile engineers, companies with a field sales force, delivery and distribution businesses, and local Government departments.